Privacy Policy

Westcoast Windows and Doors ("we," "our," or "us") is committed to protecting the privacy and personal information of individuals who interact with our website, customer portal, and services. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the rights you have regarding your personal data — including your rights under the California Consumer Privacy Act (CCPA).

Information We Collect

We collect only the personal information necessary to respond to inquiries, provide requested services, and manage your project. This may include:

• Contact information: name, phone number, email address, and mailing address.
• Project information: property details, appointment scheduling, order details, and installation notes.
• Payment information: billing details and payment method data (processed securely through our payment processor; we do not store full card numbers).
• Communication data: emails, messages, and notes from your interactions with our team.
• Usage data: browser type, pages visited, and other standard analytics data when you visit our website.

We may also collect information voluntarily provided by the user through third-party platforms such as Nextdoor or other lead-generation partners.

How We Use Your Information

Personal information collected through our website, customer portal, or third-party lead forms is used solely for the purpose of:

• Contacting you in response to inquiries and scheduling appointments.
• Managing your window and door installation project, including contracts, estimates, and scheduling.
• Processing payments and maintaining billing records.
• Communicating with you about project status, changes, and follow-up.
• Fulfilling our contractual obligations and complying with legal requirements.

We do not use personal data for unsolicited marketing campaigns. All communication is direct and initiated by the consumer or related to an active project.

Information Sharing & Third Parties

We do not sell, rent, trade, or otherwise share personal information with any third parties for marketing, advertising, or commercial purposes. We do not disclose such information to external organizations except:

• As required by law or to comply with legal obligations.
• As necessary to fulfill a direct service request (e.g., sharing scheduling details with our installation team).
• With our trusted service providers (e.g., payment processors) who are bound by confidentiality and data protection obligations.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. Payment information is processed through secure, PCI-compliant payment processors, and we do not store full credit card numbers on our servers. Personal information is retained only for as long as necessary to fulfill the purpose for which it was collected or to comply with applicable legal obligations.

Your California Privacy Rights (CCPA & CPRA)

In accordance with the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), California residents have specific rights regarding their personal information. These rights include the right to know what personal information is collected, the right to request deletion of personal data, the right to correct inaccurate personal information, and the right to limit the use of sensitive personal information. Consumers also have the right to opt out of the sale or sharing of their personal information. Westcoast Windows and Doors respects and honors these rights and will respond to verifiable consumer requests within the timeframes required by applicable California law. We will not discriminate against any consumer for exercising their privacy rights.

Do Not Sell or Share My Personal Information

Westcoast Windows and Doors does not sell or share personal information as those terms are defined under California law. We do not exchange, disclose, or make available personal data to third parties for monetary or other valuable consideration, nor do we share personal information for cross-context behavioral advertising. Because we do not engage in such practices, there is no need for consumers to opt out of the sale or sharing of their personal information. However, if you have any questions or concerns regarding your data, you may contact us directly.

Your Privacy Rights

Regardless of your location, you may request access to, correction of, or deletion of your personal information by contacting us through the contact information provided below. We are committed to addressing all such requests promptly and in compliance with applicable privacy laws.